Shipping Policy
How does the delivery process work?
• Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
• After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then deliver the package to you at the earliest possible time. In case they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in boxes covered with a protective outer layer. Each individual product is securely wrapped, and fragile items are additionally protected with bubble wrap.
We take pride in the quality of our packaging.
What is the range of locations to which NAIDOO LIFEWAYS PRIVATE LIMITED ships their products?
NAIDOO LIFEWAYS PRIVATE LIMITED ships throughout India!
My order has been shipped. How can I track it?
• Once your order has been dispatched, you will receive an email with tracking details and courier information.
• You can track your package status 24 hours after dispatch from our warehouse.
• We work with trusted courier partners such as:
- Aramex - http://www.aramex.com/
- DTDC - http://www.dtdc.in/
- Bluedart - http://www.bluedart.com/
- Ecom Express - http://www.ecomexpress.in/
- Wow Express - http://www.wowexpress.in/
- Delhivery - http://www.delhivery.com/
- Tanvi Express - http://www.tanviexpress.com/
What is the estimated delivery time?
We usually dispatch most orders within 1–4 business days (excluding Sundays and public holidays).
• Although we maintain most of our catalogue in stock, certain products may need to be sourced, which can affect dispatch time.
• During high-demand periods such as sale events, dispatches may be slightly delayed due to increased order volume. In such cases, we aim to dispatch all orders within 5 days of the order date.
Will my order be shipped in multiple shipments?
Don’t worry. This is normal.
It means different items in your order may be shipped from different warehouse locations. You will not be charged multiple shipping fees for split shipments unless otherwise stated.
Are there any shipping charges applicable on my order?
• Standard shipping charges may apply depending on the delivery location.
• For India orders, a flat Rs. 100 shipping fee applies to orders below Rs. 1000.
• Free shipping is available for orders above Rs. 1000.
